Helping organisations provide consumers with intuitive, informed, and trustworthy data sharing experiences.

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> New CX Guidelines URL September 21, 2023

The CX guidelines have been re-launched on a new domain: cx.cds.gov.au

For more information, refer to Change log: Consumer Experience (CX) Guidelines

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• Announcements </aside>

Overview

About the CX Guidelines

Background

Change log

Developing the CX Standards and Guidelines

Data Standards Principles

How to use these guidelines

CX Standards

Accessibility, inclusivity and the CDR

Accessibility statement

Glossary

Resources and References

CX Checklist

Open Source Assets

About consent

References

CX Research

Participant demographics

CX metrics

Behavioural archetypes

CX reports

Consent

Collection and use consents

Disclosure consents Updated

Amending consents

Authenticate

Redirect with One Time Password

Authorise

Authorisation to disclose

Amending authorisations

Authorisation to disclose joint account data

Consent Management

Consent Management (Data holder)

Authorisations Updated

Withdrawal

Account permissions

Joint account notification settings

Consent Management (Data recipient)

Collection and use consents

Disclosure consents

Withdrawal

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> A note on CX Guidelines

The CX Guidelines provide optional examples of key requirements and recommendations to help organisations build best practice consent models.

Wireframe designs do not necessarily prescribe how to put key requirements into effect, but the rules require CDR participants to have regard to the CX guidelines (see rules 4.10(1)(a)(ii) and 4.22(b)). Aligning with these guidelines is recommended to support a consistent and familiar CDR ecosystem that consumers can trust.

CDR Participants should also refer to the CDR Rules, data standards, and privacy guidelines for a complete view of obligations to facilitate compliance.

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Have your say

Community consultations and maintenance are part of our ongoing process. Here’s how you can get involved:

• Request new Guidelines or changes to existing Guidelines through the Guidelines Consultation process
• Request new Standards or changes to existing Standards through the Standards Maintenance process
• Log a ticket for any questions about the rules, standards, or guidelines through the CDR Support Portal
• Email your feedback to [email protected] </aside>

Quick links to CX Guidelines:

Overview

Consent

Authenticate

Authorise

Consent Management

Accessibility statement

→ [email protected] → cx.cds.gov.au | cds.gov.au

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The information provided on this website is licensed for re-distribution and re-use in accordance with Creative Commons Attribution 4.0 International (CC-BY 4.0) Licence.

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