Updated December 20, 2021


<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> New CX Guidelines URL September 21, 2023

The CX guidelines have been re-launched on a new domain: cx.cds.gov.au

For more information, refer to Change log: Consumer Experience (CX) Guidelines

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Overview

This section provides guidelines for how data holders may ask a consumer to authorise the disclosure of CDR data.

In accordance with CDR Rule 4.24, this process must not:

In addition, CDR Rule 4.22 states that a data holder’s processes for asking a CDR consumer to give or amend an authorisation must:

Authorise is the third stage of ‣.

Authorise is the third stage of ‣.

The Authorise stage typically consists of two steps:


CX Guidelines for Authorise

The below CX Guidelines cover variations for the authorisation process.

Note: The Account selection and Confirmation steps are conflated in this section.

A high level example of the relationship between Account selection and Confirmation, the two main steps in Authorisation.

A high level example of the relationship between Account selection and Confirmation, the two main steps in Authorisation.