Updated August 3, 2023
<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> New CX Guidelines URL September 21, 2023
The CX guidelines have been re-launched on a new domain: cx.cds.gov.au
For more information, refer to Change log: Consumer Experience (CX) Guidelines
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On this page
The Data Standards Body (DSB) designs open standards and guidelines to help consumers easily and safely access and share data held about them with third parties. Read more about Background
Tables of previous versions and changes. View Change log
Developing the CX Standards and Guidelines
The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, industry consultation, and in collaboration with key government agencies. Read more about Developing the CX Guidelines and CX Standards
The DSB uses a range of principles and heuristics to guide data standards and guideline development. This page covers the principles specific to CX. Read more about Data Standards Principles