The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, industry consultation, and in collaboration with key government agencies.
The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, consultation, and collaboration with industry, while working closely with the Technical Working Group and the ACCC, OAIC, and Treasury.
Community consultation is conducted on the Standards and in public workshops involving data holders, data recipients, ecosystem participants, consumer advocates, and government representatives. Standards Maintenance and CX Guidelines consultations are also part of this ongoing process.
Feedback and guidance is also provided by Advisory Committee members who represent the financial sector, consumer groups, energy sector, and software vendors.
To date, the DSB has conducted consumer research with over 1000 diverse and representative participants across Australia. This ongoing research influences the content and form of the guidelines and standards.
The outputs of CX research and consultation can be found in publications on the CX reports page and on the Consumer Data Standards (CDS) website. Additional outputs are announced via our newsletter.
Understanding the consumer journey
Co-designing the consumer experience