This section has a range of reports, presentations and other outputs produced by the Consumer Experience Working Group from research, consultation, and workshops with CDR stakeholders and other interested parties.

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CPRC Report 4: My Data, my choices - Consumer consent and the CDR

Release date: April 2022

The fourth report from the Consumer Policy Research Centre (CPRC) addresses the critical issue of consumer consent for the collection, use, and disclosure of CDR data as facilitated by the reform. It explores opportunities for CDR to be ‘doing consent well’, and highlights which of these are within the remit of the DSB. The core of the report builds on indicators for effective consent identified in CPRC’s first report and provides preliminary modelling for a CDR consumer outcomes measurement framework.

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CPRC-Report-4_My-Data-My-Choices_Consumer-consent-and-the-CDR.pdf

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CPRC Report 3: Vulnerability, Capability, Opportunity

Release date: May 2021

The third report from the Consumer Policy Research Centre (CPRC) highlights the potential for CDR to support those experiencing vulnerability, and establishes a comprehensive knowledge base for CDR stakeholders to consider this topic. A range of insights and opportunities are detailed in the report, including:

  1. A framework for understanding vulnerability
  2. An approach and toolbox for tackling consumer vulnerability
  3. Use cases detailing how CDR can support those experiencing vulnerability

The content and recommendations from this report will help inform future standards and guideline development.

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CPRC-Report-3_CDR-and-consumer-vulnerability.pdf

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CPRC Report 2: Joint Accounts and the Consumer Data Right

Release date: December 2020