Updated December 7, 2020

The Data Standards Body uses a range of principles and heuristics to guide data standards and guideline development. The complete list of data standards principles can be found on the standards page. This page covers the principles specific to consumer experience.

Outcome principle 3

Data sharing provides a positive consumer experience. The standards will ensure that CDR consumers have simple, informed, and trustworthy data sharing experiences that provide them with positive outcomes over the short and long term.

CX Principle 1.

The CDR is Consumer-centric

The CDR consumer experience is intuitive and is centred on consumer attitudes, needs, behaviours, and expectations – noting that these may change over time.

CX Principle 2.

The CDR is Accessible and Inclusive

A diverse range of people are able to access, use, and comprehend the CDR ecosystem regardless of their background, situation, experience, or personal characteristics.

CX Principle 3.