The CX Guidelines provide examples of how to put key CDR Rules into effect, and consider a range of scenarios. The level of detail required when a data recipient is seeking consent depends on a number of factors, including:

1. how the data recipient intends to use that data;
2. how the data recipient intends to handle redundant data;
3. how much data the data recipient is requesting; and
4. how the data recipient displays this information to the consumer

More detail and interaction is generally required if:

1. a range of uses are requested;
2. the data recipient does not have a general policy of deleting redundant data;
3. the data recipient is requesting extensive data; and
4. as a result of the above points, the data recipient requires additional elections and accompanying description

The CX Guidelines contain design options for how to put certain rules and use cases into effect, but data recipients and data holders may consider other design patterns where appropriate based on their use case, brand/tone, and design language. Other design patterns may also be warranted to further facilitate consumer comprehension and control, such as progressive or staged disclosure.

In the wireframes below,

• Example 1 demonstrates a consumer-facing consent request where more detail and interaction is required;
• Example 2 demonstrates the same step where less detail and interaction is required.

https://www.figma.com/embed?embed_host=notion&url=https%3A%2F%2Fwww.figma.com%2Fdesign%2FeD8wR1DG7iMwjOb8KkGNgJ%2FCX-Guidelines-%257C-Overview%3Fnode-id%3D2991-11308

Last updated

This page was updated December 11, 2020

Quick links to CX Guidelines:

Overview

Consent

Authenticate

Authorise

Consent Management

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