Updated April 24, 2024

The Data Standards Body strives to create an accessible and inclusive CDR that is easier and simpler to access for everyone. This page provides an overview of how the DSB has developed CX research, standards and artefacts to help achieve this.

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Participants engaged in CX research

From Q4 2018 to Q1 2024, 1035 unique consumer-participants have been engaged for CX research. 20 of these participants have been reengaged on 2+ occasions.

Research focused on recruiting consumers with differing attitudes, literacies, and access requirements, as well as those with varied backgrounds, needs and experiences. A wide range of characteristics were used to screen consumer-participants to span the broad and wide-ranging definitions of vulnerability used by industry and the community sector.

Identity and diversity

• 83 consumer-participants identified as having "accessibility needs" relating to physical; vision; hearing; speech or audio; and/or cognitive or learning limitations.
• 147 consumer-participants identified as an "older person". The Australian Bureau of Statistics generally classifies people over 65 as 'older'.
• 400 consumer-participants indicated Culturally and Linguistically Diverse (CALD) backgrounds by having a non-English speaking background, their parents having a non-English speaking background, and/or migrating to Australia from another country.
• 58 consumer-participants identified as being of "Aboriginal and/or Torres Strait Islander descent".
• 112 consumer-participants identified as "LGBTQI+".

Financial situation

• 318 consumer-participants indicated that they have experienced financial difficulty, had been in financial distress, or relied on government allowance.